FAQ

We currently accept Credit Card via Stripe

We also accept Interac e-Transfer. After you place your order please send your payment to @gmail.com. Please note your order number in the notes as it is set up for auto deposit

Once your payment has been confirmed, you will be sent a tracking number to your email. You may track your package through Canada Post.

Please allow for 2 weeks minimum. Your package may be delayed due to the current global health concerns.

Returns can be processed if the packaged products have not been open. We source from reputable brands so if any tampered packages can not be returned

Once we receive your e-transfer. We will begin processing your order. Our cutoff time is 10AM PST Monday-Friday. There will be times where you order past cut off time and will be shipped on the same day. If you missed the cutoff time, do not worry as we will ship your order the next business day first thing in the morning!

Once shipped, Xpresspost (Canada post) takes anywhere between 1-3 business days depending on its destination. There may be delays should the order be shipped during holidays.

If you like to add or edit your order, we ask of you to make a brand new order with the correct adjustments and email us regarding your old order so we can cancel it. If you want to cancel your order that is not processed yet, you ca go into the system and cancel . Please email us at boxofresh@gmail.com with your order number being the subject line.